Shipping policy

Order Preparation & Processing Time

We carefully handcraft each order to ensure premium quality.
Production time: 1–3 business days.
Average time to ship: Within few business days. 

Please note:

  • We do not work on weekends or public holidays.

  • Production time and shipping time are separate processes with different timeframes.

Secure Payment Options

We accept all major debit and credit cards worldwide, as well as PayPal.
All prices are listed in USD.

Refunds (if approved) will be processed within 1–3 business days.
Please note: Shipping fees are paid by the recipient in advance unless otherwise stated.

 

Fast & Reliable Shipping

We ship worldwide with trusted carriers: UPS, DHL Express, DPD, and FedEx.

Estimated delivery times:

  • United States: 8–18 business days

  • International delivery times may vary depending on customs processing.

Note: International shipping is unpredictable, and delays at customs are possible.

 

Customs, Taxes & Duties

For large or heavy furniture items, customs duties and/or import taxes may apply.

✅ No duties for orders shipped to the USA.

 

Our Guarantee to You

We stand by our products.

  • Damage or loss during delivery? We will send you a free replacement.

If your item develops cracks or damage due to manufacturing defects or materials, we’ll replace it at no extra cost.

 

Returns & Exchanges

We want you to love your order.

  • Returns & exchanges accepted within 14 days of delivery.

  • If the product is undamaged but you still wish to return it, the customer covers return shipping costs.

  • Damaged items will be replaced free of charge.

 Customized items cannot be canceled or returned unless defective. For custom orders, returns are discussed individually.

📩 Questions? Contact us at etsyspacechris@gmail.com